Introduce yourself.

Department Head Business Processes & Organization Asia Pacific

With more than 29,098 employees and 396 locations at home and abroad, we are one of Europe's largest logistics service providers. Our growth in the global logistics market place has been made possible through our prompt reaction to market changes, a uniform business strategy and, in particular, the dedication and experience of our employees.
To all who love to go beyond boundaries.

DACHSER Far East Ltd. is now looking for high caliber candidate for the position of Department Head Business Processes & Organization Asia Pacific.

The position:

  • Define and implement policies and procedures related to a professional operation
  • Define and implement annual APAC Regional BPO (RBPO) budget, and ensures expenditures are within the defined budget
  • Ensure proper staffing in line with approved budget level.
  • Lead the RBPO team for the rollout of Global System Integration (GSI) Othello related projects to ensure the projects are completed
  • Ensure all RBPO team are adequately trained and appropriate skill acquired to perform their support tasks efficiently.
  • Liaise with Global BPO team on upcoming GSI projects and recommend enhancements to improve the manageability and service level of systems.
  • Ensure Othello users are adequately trained with User Survey
  • Organise the collection and maintenance of various metrics on a regular basis.
  • Participate in formal risk analysis
  • Conduct "After Action Reviews" for GSI rollout.
  • Coordinate with IT department to perform capacity planning and performance prediction sessions.

Who are you?

  • Master degree from an accredited college or university
  • Minimum 15 years’ experience in the specific or related field with at least 5 years’ experience at the senior management level
  • Strong System rollout background
  • Preferred worked in logistics / Shipping industry
  • Experience in operational management is an advantage
  • Fluent in spoken and written English and other languages, especially Mandarin, is definitely a plus
  • Analytical mind-set / way of thinking
  • Accurate and structured working style
  • Ability to lead and guide employees (both direct & dotted line reports)
  • Ability to work with other departments in order to accomplish company goals.
  • Ability to address complaints and resolve problems
  • Ability to effectively present information to top management, public groups, and/or boards of directors.
  • Excellent knowledge of MS Office, Citrix and Lotus Note

What we offer:

We offer attractive remuneration packages to the successful candidate.

Are you interested?

To apply, please send your detailed resume, with present and expected salary via email to the Human Resources Manager at email address:

Working Location: Quarry Bay MTR Station, Exit C

All information provided by applicants will be treated as strictly confidential and used for recruitment purposes only. Applicants may be considered for other suitable positions within the Company. Applicants not receiving a reply within 3 months should consider their applications unsuccessful. Personal data of unsuccessful applicants will not be retained for more than 1 year.

Copyright © 2019 DACHSER SE. All rights reserved.
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