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Quality must be quantifiable

To provide us with the ability to evaluate our logistics services in detail, DACHSER has installed a comprehensive system for quality assurance and quality management.
The prerequisite: a uniform, standardized product offering.

The quality of our logistics services must be measurable. Anytime. An abundance of interpretations and indicators, analyses and IT applications creates transparency. This is how our employees evaluate the delivery quality, transit times, possible damages or delivery hindrances, among others, and measure them against set target values that are continuously monitored via deviation analysis.

The prerequisite for setting such quality indicators is a uniform, standardized service offering. For this reason our product families entargo or groupline represent uniform service profiles with consistently high quality standards.

To make our precisely defined service commitments measurable, we use uniform software standards and centralized IT databases. The supply chain event management application "ActiveReport" in particular belongs to this data-supported central quality control. It allows the service departments in the DACHSER branch offices and you to be informed about delivery hindrances in a timely manner.

In our industry solution Chem-Logistics for chemical transports, as well as in the business segment food logistics for the transport of non-frozen temperature-controlled food items, DACHSER has also introduced a system of clearly defined guidelines and monitors compliance on a continuous basis.

Safely to the place of destination

An additional aspect of our quality assurance throughout  the entire flow of goods is the conscientious securing of loads before the trip begins. According to industry statistics, insufficiently secured loads cause damages in the amount of roughly four billion Euro per year.

Therefore, our warehouse employees and drivers make sure goods are loaded evenly, without gaps and will not slide, roll or tip over during the trip. This takes place with approximately 8,000 DACHSER trucks per day throughout Europe.

How DACHSER assures quality:

  • A variance analysis of several quality parameters based on our standardized product offers
  • The supply chain event management tool "ActiveReport" immediately notifies us of possible delivery hindrances and DACHSER employees can counteract in a timely manner with the appropriate measures
  • The most stringent quality standards, significantly exceeding the requirements of their respective industries, apply to the business division DACHSER Food Logistics and the industry solution DACHSER Chem-Logistics
  • Conscientious securing of loads
  • Increased road safety through contour markings at the rear and on the sides of the semi trailers
  • Thoroughly cleaning the snow off the vehicles

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