Data Protection Policy
The protection of your personal data is important to us ("DACHSER"). The processing of your personal data such as your name, address, email address or your telephone number is always carried out in compliance with the General Data Protection Regulation (GDPR) [Datenschutz-Grundverordnung (DSGVO)] and the country-specific data protection provisions that apply for DACHSER.
The aim of this Data Protection Declaration is to inform you of the type, scope and purpose of the personal data that we collect. In addition, we should like to inform you of your rights. If we want to offer you special services via our website or elsewhere, and if there should be no legal basis for the necessary processing of the data in this connection, we shall obtain your consent.
Data subject rights and reporting data protection incidents
You can exercise your rights as a data subject - such as the right to information, correction, deletion, restriction of processing, data portability and the right to object - online here. You can report data protection incidents such as unauthorised access, disclosure, processing or loss of personal data online here.
The office responsible within the meaning of the data protection law is:
Tel.: +49-831-5916 0
The name and the contact details for the data protection officer at DACHSER SE are:
Data Protection Officer
Every time visited, this website records various general data and information These general data and information are stored in the server’s log files. It is possible that the following are recorded: (1) the type and version of browser used, (2) the operating system used by the accessing system, (3) the internet site from which the accessing system accesses our internet site (called referrer), (4) the sub-websites that link to our internet site via an accessing system, (5) the date and time the internet site was accessed, (6) the internet protocol address (IP address), (7) the internet service provider of the accessing system and (8) other similar data and information that act as an emergency response in the case of attacks on our IT systems.
In using these general data and information, it is impossible for DACHSER to determine your identity. No profiling is carried out. The reason we need this information is rather to ensure that we keep the contents of our website up to date, that we optimize the contents of our website and the advertising for this, that we guarantee the permanent functionality of our IT systems and the technology of our website as well as to ensure that we are able to provide law enforcement authorities with the necessary information for prosecution in the event of a cyber attack.
DACHSER analyzes these anonymously recorded data and information on a statistical basis with the aim of increasing data protection and data security in our company. We save the anonymous data in the server log files separately from all the personal data that you have provided us. The legal basis for the temporary storage of the data and the log files is Art. 6 Para. 1 f) of the GDPR.
You can contact us using the contact form provided on our website or via the email address that you will find in our imprint. If you use one of these channels to contact DACHSER, we automatically save the personal data that you have given us. Such personal details given to DACHSER on a voluntary basis are saved to process your inquiry and/or for the purpose of getting in touch with you.
DACHSER SE allocates the inquiries and related personal data to the technically responsible office within the DACHSER group, usually the national branch of the subsidiary of the inquirer, for processing and use, and exchanges the data with this branch. For example, inquiries and the corresponding data from the website for Switzerland (www.dachser.com/ch) are exchanged with the DACHSER national branch in Switzerland (DACHSER Spedition AG). It is possible that data can be exchanged with third countries such as the USA in this connection.
The legal basis for the processing of the data for contract initiation or execution is Art. 6 Para. 1 b) of the GDPR and in all other cases Art. 6 Para. 1 f) of the GDPR. The legal basis for data transfer to a third country is Art. 49 Para. 1 b) of the GDPR.
Users are given the option of subscribing to the DACHSER newsletter (e.g., "eLetter") on the DACHSER website. The personal data that are recorded when subscribing to the DACHSER newsletter can be seen on the input screen.
DACHSER uses the newsletter to provide information on a regular basis to customers and business partners about innovations of our services and production, current press releases, information about our brand or the current contents of our website. The newsletter can fundamentally only be received by the person affected if (1) the person affected has a valid email address and (2) the person affected registers for receipt of the newsletter. For legal reasons, a confirmation email is initially sent to the registered email address of the affected person in a double opt-in procedure for receipt of the newsletter. This confirmation email serves as a check to ensure that the owner of the email address as the person affected has authorized the receipt of the newsletter. The legal basis for sending the newsletter is Art. 6 Para. 1 a) of the GDPR.
Upon registration for the newsletter, we store the IP address of the internet service provider (ISP) of the computer system of the person affected at the time of registration as well as the date and time of registration. The recording of this data is required to be able to identify the (possible) misuse of the email address of the person affected at a later point in time and therefore also to guarantee legal protection of DACHSER. Within the context of sending the newsletter, DACHSER commissions the company Atrivio GmbH, Albert-Einstein-Str. 6, 87437 Kempten, with the recording, processing, use and/or storage of the data as part of order processing.
The personal data collected as part of the registration process for the newsletter are used exclusively for the following purposes:
- Dispatch of the newsletter
- Advice and advertising
- Needs-related structure of the newsletter
- Compilation of the topics in the newsletter in line with the interests of subscribers
In addition, subscribers to the newsletter could be informed by email insofar as this is necessary for the operation of the newsletter services or a registration with regard to this, such as for changes to the offer or a modification to the technical circumstances.
Consent to the storage of personal data that the person affected has given us for the subscription to the newsletter can be revoked at any time. There is a corresponding link in every newsletter for the revocation of consent. In addition, it is also possible to deregister at any time directly with DACHSER by sending a notification to the contact details given under number 1.
Our newsletters contain tracking pixels. A tracking pixel is a miniature graphic that is embedded in such emails that are sent in HTML format to facilitate the recording and analyzing a log file. This means that a statistical analysis of the success or failure of online marketing campaigns can be carried out. By means of the embedded tracking pixels, DACHSER can identify whether and when an email was opened by a person affected and which of the links in the email were accessed by the person affected.
Such personal data recorded via the tracking pixels contained in the newsletter are saved and evaluated by DACHSER to optimize the dispatch of newsletters and to align the contents of future newsletters better to the interests of the person affected. Persons affected are entitled to revoke the separate declaration of consent given via the double opt-in procedure at any time. Following a revocation, these personal data are deleted by DACHSER. Deregistration of the subscription to the newsletter is automatically deemed by DACHSER to be a revocation.
You can prevent the placing of cookies by our website at any time by means of a corresponding setting of your internet browser and consequently prevent the setting of cookies on a permanent basis. In addition, cookies that have already been placed can be deleted at any time via an internet browser or another software program. This is possible in all standard internet browsers. However, if you deactivate the placing of cookies in your internet browser, not all the functions of our website will be fully available to you in certain circumstances. The legal basis for the processing of personal data using cookies is Art. 6 Para. 1 f) of the GDPR.
The data generated with etracker is processed and stored by etracker on behalf of the provider of this website exclusively in Germany and is therefore subject to the strict German and European data protection laws and standards. etracker has been independently tested, certified, and awarded the ePrivacyseal data protection seal of approval.
The data processing is based on the legal provisions of Article 6 Paragraph 1f (legitimate interest) of the General Data Protection Regulation (GDPR). Our concern in GDPR terms (legitimate interest) is the optimization of our online offer and our web presence. Since the privacy of our visitors is important to us, any data that may allow a reference to an individual person, such as the IP address, login, or device IDs, is anonymized or pseudonymized as soon as possible. There will be no other use, combination with other data, or transfer to third parties.
Activating the “do not track” browser setting will also automatically exclude you from tracking.
You can object to the abovementioned data processing at any time.
You can find more information about data privacy at etracker here.
On its website, DACHSER offers services under the tool eLogistics. One of the core functions of the eLogistics portal is the online calculation of shipping costs, the registering of transport orders and order tracking by means of Tracking & Tracing.
DACHSER SE allocates the inquiries and related personal data to the technically responsible office within the DACHSER group, usually the national branch of the subsidiary of the inquirer, for processing and use, and exchanges the data with this branch. For example, inquiries and the corresponding data from the website for Switzerland (www.dachser.com/ch) are exchanged with the DACHSER national branch in Switzerland (DACHSER Spedition AG). It is possible that data can be exchanged with third countries such as the USA in this connection. Users can use the eLogistics applications with or without individual registration. In the event of registration, the relevant national branch activates the user following successful authentication. In the case of registration, users have more “credentials” than in the case of use without registration, i.e., users can take advantage of further services. The personal data that are forwarded to DACHSER in this process can be seen from the relevant input screen that was used for registration.
The intention behind the use of data when using the eLogistics services is exclusively to make the services mentioned available. The legal basis for the processing of the data for contract initiation or execution is Art. 6 Para. 1 b) of the GDPR and in all other cases Art. 6 Para. 1 f) of the GDPR. The legal basis for data transfer to a third country is Art. 49 Para. 1 b) of the GDPR.
This site uses the map service Google Maps. The provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland. Parent company: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. This means that we can show you interactive maps directly on the website and enable you to use the map features simply and easily.
By accessing its website, Google obtains information that you have visited the corresponding sub-site on our website. In addition, the data mentioned under number 2 are transmitted. This occurs irrespective of whether Google makes a user account available, via which you are logged in, or if there is no user account. If you are logged in to Google, your data are directly allocated to your account. If you do not wish this allocation to your profile with Google, you must log out before activating the button. Google stores your data as a usage profile and uses this for the purposes of advertising, market research and/or the needs-related structuring of its website. Such an evaluation is carried out in particular (even for users who do not log in) to provide needs-related advertising and to inform other users in your social network of your activities on our website. You have a right to object to the creation of this user profile, but you have to contact Google directly to enforce this. Further information on the purpose and scope of the data collection and the processing thereof by the plugin service provider can be found in the data protection declaration of the service provider.
The legal basis for the processing of your personal data when using Google Maps is Art. 6 Para. 1 f) of the GDPR. Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here and here.
We use the social plugins (“Plugins”) of Facebook, Twitter, YouTube, Xing and LinkedIn on our website. We use plugins in particular so that you can share the contents of our website with other users of social networks or you can refer them to these contents. You can identity the provider of the relevant plugin from its logo or initial letter.
When you visit our website, we do not initially transmit any personal data to the plugin provider. However, if you click the relevant field, your personal data are sent directly to the provider of the relevant plugin and processed by said provider in third countries such as the USA under certain circumstances. After you click a plugin field, a new window opens in your browser and calls up the website of the provider of the relevant social network. The data transfer to the provider of the relevant plugin is carried out irrespective of whether you have an account with the social network of said plugin provider. Once you have logged on to the plugin provider, your data that have been registered with us are directly transmitted to the account you have with the plugin provider.
We have no influence on the type and scope of the data that are collected and processed by using the plugin, nor do we know the full scope of the data collection, the purposes of the processing or the storage periods. According to the information of the plugin provider, the data transmitted include information about your browser, the websites that you have visited as well as the date and time of your visit. The plugin providers process this information to create a user profile and to create tailor-made advertising for you, for example. You have a right to object to the creation of this user profile, but you have to contact the respective plugin provider directly to enforce this revocation right. You will find further information on this on the internet sites and in the data protection declarations of the relevant service providers.
The legal basis for processing your personal data using social plugins is Article 6 Paragraph 1f of GDPR. When using the services of Facebook, Twitter, YouTube, and LinkedIn, data transfer to third countries such as the United States may occur. In these cases, we ensure that the level of data protection is sufficient to implement the requirements of European law. This is normally done by means of EU standard contractual clauses provided by the European Commission and, if necessary, other appropriate guarantees.
Access to personal data is technically possible for service providers and contracting parties that we employ for the operation of our website. These external service providers are obliged to use your personal data only for the purpose of providing the services that we require or for other purposes in compliance with out instructions.
DACHSER will transmit your personal data to companies within the DACHSER Group for the purposes stated in this data protection declaration and forward them to the relevant national branches. DACHSER companies are also based outside of the European Union or the European Economic Area. DACHSER is responsible for ensuring that you are informed about your rights as a person affected within the context of the valid data protection laws. You can address any inquiries or complaints regarding your personal data to DACHSER. The other DACHSER companies within the DACHSER Group, which also process your personal data, collaborate with us and support us in dealing with such inquiries or complaints.
Apart from the aforementioned data transfer, we do not transmit, sell or market your personal data to third parties such as other companies or organizations unless you have given us your express permission to do so, or the transmission is required for us to be able to fulfill our contractual duties to you, the user of our website.
The criterion for the duration of the storage of personal data is the relevant statutory storage period. Once this deadline has expired, we routinely delete all the corresponding data insofar as they are no longer required to fulfill or initiate a contract.
If the reason for storage no longer applies or if the storage deadline set by the European regulator or another relevant legislator should expire, the personal data are routinely blocked or deleted in accordance with statutory provisions.
As a person affected, you are entitled to the rights as set out in Articles 15-21 of the GDPR vis-à-vis DACHSER if the prerequisites set out therein have been fulfilled. These are the rights to information (Art. 15 of the GDPR), correction (Art. 16 of the GDPR), deletion (Art. 17 of the GDPR), restriction in processing (Art. 18 of the GDPR), data transfer (Art. 20 of the GDPR) and the right to object (Art. 21 and 22 of the GDPR). In addition, you have a right to complain to the supervisory authority pursuant to Art. 77 of the GDPR.